Contact & Grievance Support

Customer support

Support email: support@digitalpotli.shop. Purchases remain unavailable.

You can write about product questions, payments, downloads, refunds or an existing order. Include your order reference, purchase email and a short explanation. If relevant, attach a screenshot of the error.

Do not send full card details, CVV, UPI PINs, banking passwords or OTPs. Email can be sent at any time; complaint acknowledgement and resolution times are stated below.

Business details

DigitalPotli is operated by Veekya Enterprises.

Business address: Karnail Singh Nagar, Ludhiana, Punjab 141001, India.

Website: https://digitalpotli.shop.

Grievance contact

Name: Jatinder Kumar.

Designation: Grievance Contact.

Email: support@digitalpotli.shop.

Use the subject “Grievance — your order reference” to make or escalate a complaint. If you do not have an order reference, describe the issue and the email used for your enquiry.

We acknowledge consumer grievances within 48 hours of receipt and redress them within one month. We provide a complaint reference so you can request an update in the same email thread. These commitments apply to complaints received through the active support channel.