Refund & Cancellation Policy

How to request help

This policy applies to digital products bought from DigitalPotli, operated by Veekya Enterprises. Purchases are currently unavailable.

Write to support@digitalpotli.shop with your order reference, purchase email, payment reference if available, and a short explanation. Do not send payment passwords, PINs or OTPs.

Downloaded files do not require a physical return parcel, and no return-shipping charge applies.

Non-delivery, defects and wrong products

Contact us if payment is confirmed but access was not supplied, a file is missing, corrupted or unusable as supplied, the product materially differs from its description, or the same order was charged more than once.

We check the order and offer an appropriate remedy, which can include restoring access, correcting or replacing a file, or a full or proportionate refund. Troubleshooting will not be used to deny a remedy required by applicable law.

For a verified duplicate payment, we refund the excess charge. If payment status is uncertain, we reconcile it with Razorpay before deciding the next step.

Cancellation before delivery

If working access has not been supplied, contact us promptly to request cancellation. Where delivery can still be stopped, we cancel the order and refund the payment. If a payment is pending, its final status must first be checked.

Change of mind after delivery

Once the working files or access described at purchase have been supplied, we do not normally refund solely because you change your mind or no longer need the product. Please review the description and any sample before buying.

This distinction does not remove remedies for non-delivery, defects, deficiency, misdescription or other rights that apply under law.

Review and refund timelines

We review an ordinary refund request within 2 business days after receiving the information needed to identify and check the purchase. Business days are Monday to Friday, excluding public holidays.

After a refund is approved, we initiate it with Razorpay within 5 business days of approval. This initiation period starts after approval; it is separate from the time needed for the credit to appear. We confirm initiation and share the available refund reference. If a provider or bank issue delays initiation, we explain the delay and next step.

Refunds are normally returned to the original payment method. Razorpay currently quotes 5–7 working days for normal refund credit after initiation. The payment method and receiving bank can affect when the credit appears. This provider estimate is separate from our review and initiation timelines.

We acknowledge consumer grievances within 48 hours of receipt and redress them within one month. These grievance timelines are separate from business-day refund processing targets.

Please report a problem promptly so we can investigate. We do not impose a short reporting window that takes away a remedy available under applicable law.

If the matter is unresolved

Reply in the same email thread with your order or complaint reference. The Contact & Grievance page explains how to escalate a complaint. This policy does not restrict access to a competent consumer forum or other authority.